Contact Centre Customer Services Representative
Full-time, permanent
Tēnā koutou katoa
Be a part of a dynamic organisation charged with reforming Aotearoa New Zealand’s tertiary education system – placing ākonga (learners) at the very centre.
Whakairohia he toki, tāraia te anamata
Learning with purpose, creating our futures
Ko wai mātou | About us as an organisation
At Te Kura Matatini ki Otago/Otago Polytechnic, we are committed to attracting, developing and retaining kaimahi (staff) who are passionate, creative, future-focused and dedicated to help set the direction for quality learning to meet tomorrow’s needs.
We are guided by our values of Manawa Ora | Manawa Roa | Manawa Nui We are proud to be Rainbow Tick certified, and we aspire to create a working environment that is inclusive and meets the aspirations of mana whenua ensuring equity for Māori and increasing access for all
Mō te tūraka mahi | About the role
Our Contact Centre operates between 7:45am and 5pm, Monday to Friday, and responds to calls and emails from the public, tauira and kai mahi (staff) in a happy, supportive environment. Your role will be over the opening hours for 37.5 hour per week.
This role is part of a team who are the first point of contact for those making enquiries. You will pro-actively provide information about Otago Polytechnic’s products and services utilising the appropriate resources. Ideal start date is late July 2024.
Ko wai koe | About you
You will have a natural ability to communicate well verbally and via email. You will thrive on giving exceptional customer service skills to build effective relationships (both short and long term). You must have the ability to problem-solve, remain calm under pressure, prioritise your workload and meet deadlines. Ideally you will have clear diction as this role has a lot of phone kōrero (conversation).
The ideal person:
- thrives on working in a cooperative, small team environment
- displays empathy in relating to customer needs, and enjoys finding great solutions
- has previously worked in a Contact Centre or similar environment
- quickly absorbs and retains information
- has excellent skills in professional email communication
- is proficient in the use of Microsoft Office products and experience with databases
- has a positive, enthusiastic, ‘can-do’ attitude
- has good local knowledge of Dunedin City
- has worked in or learnt in a tertiary learning environment.
When applying, please list your experience in a cover letter, using each of the above bullet points as headings.
You will be happy liaising with people from all walks of life, cultures and ethnicities.
The successful applicant will uphold our organisation’s commitment to Te Tiriti o Waitangi by continuously developing and upholding your understanding of our obligations and connection with Te Tiriti as an individual and as an organisation
Through recognition, empowerment and inclusion, you will give greater acknowledgement to the unmet needs of Māori, Pasifika and disabled people and their whanau.
You will have demonstrable health and safety best practices and enjoy being part of a team who support each other. You will easily be able to build and maintain relationships and communicate well via email, phone and face-to-face.
Tono ināianei | Apply now
For specific information please contact[VT1] Brent Hopkins 0800 762 786 or brent.hopkins@op.ac.nz
For a position description or to apply please click on the link.
Applications close 5pm, Sunday 26 May 2024.
